Privacy Policy

1. Introduction

Finance JF (“we”, “our”, “us”) attaches the utmost importance to protecting your personal information. This policy explains in a clear and transparent manner how we collect, use, share and protect your data as part of providing our accounting services.

This policy applies to all interactions you have with us: the financejf.com website, client portals, communications by email or phone, and the accounting services provided.

We comply with Quebec's Law 25 (An Act to modernize legislative provisions as regards the protection of personal information) as well as the Personal Information Protection and Electronic Documents Act (PIPEDA) at the Canadian federal level.

2. Officer in charge of the protection of personal information

In accordance with Law 25, we have designated an officer in charge of the protection of personal information:

3. Data we collect

We collect only the information necessary to provide our services.

3.1 Identification information

• Last name, first name
• Mailing address
• Phone number
• Email address
• Date of birth (for individual services)
• Social Insurance Number (SIN) — only for tax returns

3.2 Financial information

• Income, expenses, bank transactions
• Tax documents (T4, slips, invoices)
• Business financial statements
• Bank account information (for accounting services)

3.3 Technical information

• IP address, browser type, operating system
• Pages visited on our website
• Access logs for the client portals

4. Purposes of collection

Your information is used exclusively for:

• Service delivery: preparation of tax returns, bookkeeping, payroll, financial statements
• Communication: answering your questions, sending you documents, informing you of the status of your file
• Billing: issuing invoices and collecting payments
• Legal compliance: meeting our obligations to the CRA, Revenu Québec, the AMF, and other authorities
• Improvement of our services: aggregated (anonymized) analyses of the use of the website and portals
• Security: detecting and preventing fraud, intrusions and suspicious activity

5. Legal basis for processing

We process your personal information on the following bases:

• Performance of the contract that binds us for the provision of accounting services
• Explicit consent that you give us (for example, when submitting the contact form)
• Legal obligation (retention of tax documents for 6 years under Canadian law)
• Legitimate interest in ensuring the security of our systems

6. Sharing of your information

We never sell your personal data. We share your information only in the following cases:

• Tax authorities (CRA, Revenu Québec) when you mandate us to file your returns
• Technical providers that provide us with essential services (hosting, accounting software) — all are subject to equivalent contractual confidentiality obligations
• Government authorities if the law requires us to (warrant, court order)
• With your explicit consent in any other case

6.1 Transfers outside Quebec

Some of our technical providers (for example, cloud hosting) may process data from outside Quebec, notably in Canada or the United States. When this is the case, we first assess the risks related to this communication and ensure that adequate protections are in place, in accordance with section 17 of Law 25.

7. Retention period

Once these periods have expired, the data is securely destroyed or irreversibly anonymized.

8. Security measures

We implement reasonable technical and organizational measures to protect your data:

• Encryption: all communications with our portals are encrypted (HTTPS / TLS 1.3)
• Secure hosting: servers hosted in certified data centres
• Restricted access: only employees who need access to your data for their work have access to it
• Strong authentication: robust passwords and 2FA available
• Backups: daily encrypted backups
• Reviews: regular reviews of our security practices

9. Your rights

Under Law 25 and other applicable laws, you have the following rights:

• Right of access: obtain a copy of the information we hold about you
• Right to rectification: correct inaccurate or incomplete information
• Right to portability: receive your data in a structured and commonly used format
• Right to withdraw consent: withdraw your consent at any time (without retroactive effect)
• Right to cessation of dissemination / de-indexing: request the cessation of dissemination or the de-indexing of certain information
• Right to complain: file a complaint with the Commission d'accès à l'information du Québec

To exercise one of these rights, write to us at comptable@financejf.com. We will respond to your request within a maximum of 30 days.

10. Cookies and similar technologies

Our site uses a minimal number of cookies, only for essential purposes:

• Technical cookies: necessary for the operation of the site (session, preferences)
• Analytics cookies: help us understand how our site is used (in an anonymized manner)

You can configure your browser to refuse cookies, but this could affect the operation of certain features.

11. Changes to this policy

We may update this policy to reflect changes in our practices, in regulations, or in our services. The date of the last update is indicated at the top of this page. Any substantial change will be communicated to you by email and published on our site.

12. Contact us

For any questions concerning this policy or your personal information:

If you believe that your rights are not being respected, you may also file a complaint with the Commission d'accès à l'information du Québec (CAI).

This policy was written on May 16, 2026. For the most recent version, please check this page regularly.